Self-awareness and mindfulness are an important part of everyday life. Staying in tune, both mentally and emotionally, improves perspective to enhance personal and professional success. This course will provide you with the required skills and tools needed to increase self-awareness and mindful living, which in turn can cultivate positive emotions and provide a new perspectives.
Increasing ones happiness can be done through the power of positive thinking. With this module participants will engage in unique and helpful ways to increase their happiness. This will have a robust effect on their personal and professional lives.
Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this module participants will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating.
Effective merchandising is critical to the success of any brand and therefore plays a vital role within the retail arena. This course focuses on understand the nuances of retail as well as the fundamental components of effective merchandising within store.
Time management skills are essential for professional and personal success. Those able to successfully implement time management strategies can control their tasks and function more efficiently. This course will cover strategies required to master the skills of effective time management.
Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks. Having the skills required to embrace and adapt to the change is pivotal and this course will provide you with the skills required to do just that, manage the change that we are faced with everyday.
Supervising others can be a tough job, between managing your own time and projects and ensuring your team is motivated and achieving their key performance indicators. This course provides supervisors with the skills and abilities required to become more efficient and proficient.
There is nothing more satisfying for an individual, in a service role, than working with a customer you have good rapport with. But when faced with a difficult customer, this can be demotivating and stressful. This course provide participants with guidelines on dealing with demanding customers and difficult situations. They will learn how to listen, be professional and stay in control
Humans are emotional beings. Our emotions are affected by relationships, stress, circumstances, loss, achievements and so much more! Each of us express our emotions differently, which makes understanding another person’s emotional state challenging. This course will explore the pillars of emotional intelligence such as self-awareness, self-regulation, motivation, empathy and social skills. These are fundamental to not only understanding ourselves but others.
When you think of employee motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within and in addition each individual is different. This module will give participants several types of tools to become a great motivator, including goal setting and influencing skills.
Diversity has taken on a new level of importance in the workplace and in society. This course will provide an in-depth understanding of diversity, its associated advantages, how we can incorporate diversity within our personal and professional lives and tools required to manage and deal with diversity.
Customer service is a fundamental component of consumer experience, and therefore impacts whether a customer will return. This course will provide an in-depth look at the types of customers, service expectations as well as skills and abilities required to enhance service delivery to customers.
In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of processes, to identify and implement solutions to their problems. This process works for any kind of problem, large or small. This course will provide participants an overview of the creative problem solving process and instil skills required for effective problem solving.
This course will provide participants with the skills required to master Microsoft Outlook. This will include the ability to optimise inbox and email management, create and manage calendars, schedule appointments, create and edit professional-looking email messages and assigning action items from meetings.
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