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FACILITATED LEARNING

Excel for Beginners

This introductory Excel Course will equip you with all the necessary tools you need to get started with Excel.

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Excel on Steroids

This intermediate Excel Course covers topics such as data management and analysis, formulas, functions and pivot tables. 

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Time Management

Living a busy and fast paced lifestyle can often leave you feeling overwhelmed and unable to get to all the tasks you need to complete. This course will give you all the tools to help you manage your
time better.

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Change Management

We live in an ever-changing world. More than ever, we need to learn to be agile as technology, processes, and professional climates change. This course will help you with tools for not only managing change for yourself but your team as well.

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Negotiation

A key element in sales is negotiation. Whether with new or existing customers, negation is key in landing accounts or deals. This is a hands on, practical course which will guide you through key steps in the negotiation process.

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Financial Acumen

The course is designed for the sales person who needs practical help with understanding financial aspects around sales, from working out deals, understanding percentages to calculating discounts, this course covers key financial aspects for a sales person.

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Professional Sales Manager

Every successful sales team needs a sales manager to lead the way. This course provides practical tools for a sales manager to better run their respective teams.

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Train the Trainer

Are you looking to upskill your facilitation and training skills? This course is for you. Whether a trainer, or a manager who needs to conduct training sessions for their teams, this course will give you the tools you need.

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Initiating Disciplinary Action

The disciplinary process can seem daunting for managers, due to various legislations. This course will guide you through the correct way in handling disciplinary cases according to the labour law.

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Customer Service

Customer service is key in any business, whether working with internal or external customers. This course will highlight excellent customer service and will help you with tools in helping different customers you may face.

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Emotional Intelligence

Emotional intelligence is critical when working and dealing with people. This course will help you understand how your own emotions work, as well as help you understand people around you and the best ways to work with them.

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Recruitment Reimagined

The aim of recruitment is to get the best possible people for vacancies in a business. If not done properly, this can become costly for companies and add to high staff turnover. This course will help with guidelines in finding the best people for your business.

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Smart Supervising

This course is specifically designed for supervisors and covers topics around running your team, working with different personality types, driving performance, effective communication with your team and more!

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Fire Fighting

Our fire fighting training will help equip employees to prevent fires and to contain and/or extinguish a basic fire. This training also includes emergency evacuation procedures and how to alert the fire department.

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Improving Mindfulness and Self-Awareness

Self-awareness and mindfulness are an important part of everyday life. Staying in tune, both mentally and emotionally, improves perspective to enhance personal and professional success.

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Increasing your happiness

Increasing ones happiness can be done through the power of positive thinking. With this module participants will engage in unique and helpful ways to increase their happiness. 

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Stress Management

Positive and negative stress is a constant influence in all of our lives. The ultimate goal is to maximize positive stress and to minimize negative stress. This course will provide participants with the skills and tools required to cope with stress.

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Microsoft Outlook

This course will provide participants with the skills required to master Microsoft Outlook. This will include the ability to optimise inbox and email management, create and manage calendars, schedule appointments, create and edit professional-looking emails and more.

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The Fundamentals of Merchandising

Effective merchandising is critical to the success of any brand and therefore plays a vital role within the retail arena. This course focuses on understand the nuances of retail as well as the fundamental components of effective merchandising within store.

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Supervisor Training

Supervising others can be a tough job, between managing your own time and projects and ensuring your team is motivated and achieving their key performance indicators. This course provides supervisors with the skills and abilities required to become more efficient and proficient.

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Dealing with Difficult Customers

There is nothing more satisfying for an individual, in a service role, than working with a customer you have good rapport with. But when faced with a difficult customer, this can be demotivating and stressful. This course provide participants with guidelines on dealing with demanding customers and difficult situations. 

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Conflict Resolution

Conflict resolution can often be a very difficult process especially if it is with work colleges, this course will provide participants with the all the needed skills required to remain calm, understand the whole situation and to help provide alternatives to reach a compromise with the other party.

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Creative Problem Solving

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of processes, to identify and implement solutions to their problems. This process works for any kind of problem, large or small. 

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Fire Marshal

A Fire Marshal is responsible for the development and implementation of evacuation plans and fire drills at the work place. This training will outline these duties and requirements and equip individuals will the tools they need to action this in the workplace.

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First Aid

This first aid training course covers the most important basic first aid skills required to manage common medical and trauma emergencies at home and at the workplace until emergency services arrive to take over.

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Emergency Coordination

The aim of this training is to give an understanding of the planning, preparation and procedures required for an effective, co-ordinated response to different emergencies that could take place in the workplace.

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Risk Assessment

This training equips learners with the necessary knowledge, skills, tools and confidence to implement and conduct the relevant risk assessments in the work place.

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Health and Safety Representative

The training incorporates theoretical, practical and reflexive learning. It ensures that the learner is exposed to the true requirements and function of the H&S Representatives in the working environment.

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Incident Investigation

This training will enable individuals to identify and explain the legal and site-specific requirements regulating the reporting and investigation of workplace incidents.

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Health and Safety in the Workplace

This training is designed to help you understand your duties to your fellow workers and your employer’s duties to you. It will teach you about the fundamentals of health and safety in the workplace.

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Armed Robbery Awareness

This training is about how to protect yourself and the safety of others during an armed robbery. The training covers what is armed robbery, the impacts of armed robbery, prevention of armed robbery, how to act during an armed robbery, what to do after an armed robbery and how to reduce the risks of armed robbery.

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Permit to Work

This training will explain the purpose of permits to work and what type of high risk activities may require them. It looks at what sections a permit should contain, who has the responsibility for preparing them, and what the duties are of everyone who will need to carry out the work covered by a permit.

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Forklift Renewal

Learners will be able to renew their forklift license. Students are eligible to attend a Forklift Refresher course if they are in possession of a current, valid Counter-balanced / Forklift certificate.

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AIDS Awareness

This course provides a broad introduction to and awareness of AIDS in the workplace that will enable learners to be informed and caring workers within their workplace and even in social circles.

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Understanding PowerPoint and Presentation Skills

Participants will learn to create, edit, and enhance presentations to make them stand out from the rest. This course will include topics such as creating a compelling presentation, utilisation of various types of visual aids and how to engage with the audience.

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Virtual Team Building and Management

With a virtual team you have the normal issues of a localised team, but with the additional challenge of distance. This module will give manages the skills and knowledge required to navigate these challenges and succeed in growing a virtual workforce.

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Forklift New

Learners will learn to operate a forklift in a safe manner. They will also be able to conduct pre and post inspections to ensure the performance of the forklift to handle the loading and storage of freight by using the equipment and its accessories in the required manner. They will also be able to access emergency systems and services in the event of an incident or accident.

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